Change Management for HR (CMHR) Certification

Optimize Your Talent Strategy

Class Format


Change Happens — Guide Your People Through Change and Accelerate Business Success

Change is an essential skill for anyone in HR. HCI knows that the key to successful change is focusing on people over processes. This course will help you identify and build the capabilities people need to navigate change successfully. You’ll walk away with tools and an action plan for your next change initiative.


What You'll Learn

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Partner with the Business

Partner with the business to successfully manage change

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Explore the Role of HR During Change

Distinguish among the three different roles that HR can play, and consider how to use each one

Create an action plan icon

Create an Action Plan

Develop an action plan for your next change initiative that includes human-centered design, communication, and coaching

Want to learn more about the Change Management for HR certification program?

What to Expect

  • Select training dates and times that fit your schedule
  • Finish your HCI program with a free toolkit, access to additional videos and research, and a set of skills that you can use on the job immediately 
  • Access log-in information, certification materials (participant guide and toolkit), and the exam in your MyHCI profile 
  • Chat and interact with faculty and peers via Zoom
  • Earn your HCI certification by attending all the sessions, completing all classwork, and passing the multiple-choice exam with a score of 80% or higher 
  • Renew your HCI certification every three years by obtaining 60 credits 
  • Attend this certification program and earn 13.5 HCI, 13.5 HRCI, 13.5 SHRM, and 13 ATD recertification credits
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Earn Your Human Capital Strategy Credential


Build the in-demand strategic capabilities you need to advance your HR career and lead the future of HR in only 18 months. You'll take three core programs and two strategic accelerators as well as complete mentoring and an advised portfolio project. Graduates of this program demonstrate a breadth of HR knowledge and capabilities to bring wherever they go.

Learn How to Earn a Human Capital Strategy Credential

Course Outline

Day One

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  • The role of change in organizations 
  • Change management principles 
  • Partnership between HR and the business
  • HR’s Change Management roles: Architect, Broadcaster, Coach
The Architect - Design Change Initiatives
  • Overview of Architect role
  • Use human-centered design for a change initiative 
  • Use nudges in change design
The Architect - Partner with the Business
  • Obtain buy-in and sponsorship 
  • Identify and involve stakeholders 
  • Create the change management team 
  • Establish decision-making authority
The Architect - Set Up Change Initiatives for Success
  • Assess change readiness
  • Identify and address organizational barriers to change
  • Plan for and evaluating sustainability

Course Outline

Day Two

The Broadcaster - Communicate the Right Information in the Right Way
  • Overview of Broadcaster role and why communication is important
  • How to communicate:
  • Framing each message
The Broadcaster - Build a Strategic Communication Plan
  • Importance of being strategic and planful
  • Audience considerations
  • Timing of messages 
  • Communication channels/methods 
  • Choose the right senders 
  • Emotional resonance
The Coach - Understand and Address Reactions to Change
  • Overview of the Coach role
  • Different ways people react to change 
  • Addressing resistance and barriers
The Coach - Maximize Employees’ Capabilities
  • Identify training needs
  • Create a training plan 
  • Build confidence
  • Develop a growth mindset
The Coach - Keep Employees Engaged Through Change
  • Importance of keeping employees engaged 
  • Build team cohesion
  • Encourage resilience 
  • Reinforcement methods (rewards, recognition)
  • Create a network of coaches (managers, super users, ambassadors)
  • Action Planning

Class Format