Manager of Performance Management and Workforce Planning, Wawa, Inc.
Marc Maiolino of Wawa explains how to tell your business partners what they need to know. Included are six exercises for getting conversation flowing among executives. This clip is excerpted from a full-length HCI keynote video; see full version and download slides here.
Use the language of your business partners in order to facilitate better listening.
Always tie data points back to something concrete.
