How to Deliver Experience-Driven Onboarding at Scale
Original Air Date: 2/25/2020
Almost half of the companies we work with say their onboarding experience is inconsistent across their organization. As HR teams are shifting their mindsets from a process-driven to an experience-driven approach, it’s difficult to ensure consistency across different managers, divisions and locations.
Nailing the moments that matter throughout the onboarding process for each new hire is crucial – it boosts the new hire’s engagement, and also, the whole team’s productivity, performance and retention. In fact, 79% of employees say they would have settled into a new role quicker had there been a better process with more preparation, support and engagement. But delivering personalized moments that WOW, for every employee comes with its challenges.
In this webcast, ServiceTitan will share how they use technology to deliver consistent onboarding experiences that WOW their new hires – an approach that works no matter the size of your organization.
We’ll tackle the following:
- How to build engaging onboarding experiences that WOW new hires
- How to drive global consistency while considering local nuances across teams, offices and regions
- How to structure an onboarding program that engages new employees and managers
- How to both personalize and automate pre-boarding and onboarding processes for each new hire
