People don't remember everything about working with you, or for you. They remember the defining moments: the first day on the job, the promotion, the complaint handled well, the recognition that arrived at exactly the right time. 

In this session, presented by performance management platform PerformYard, you'll learn why those moments — not the averages — drive the numbers executives care most about: employee retention, customer loyalty, productivity, and the long-term value of the business itself. 

Melissa Tipton, Chief Experience Officer at Compass Business Solutions, breaks down the four kinds of moments that shape how employees and customers experience your company and shares a practical framework for designing those moments on purpose instead of leaving them to chance. 

You'll see what the highest-impact moments look like by default versus by design, and you'll leave with a simple exercise for finding the forgotten moments in your own business and redesigning the one that matters most.

PerformYard helps HR teams and managers turn defining moments like reviews, 1:1s, recognition, and development conversations into a repeatable system rather than a heroic effort. 
Attendees will also get a first look at PerformYard's newly launched Talent Development suite, built to help organizations develop, reward, and retain their people.

By the end of this session, participants will be able to:
•    Identify the defining moments that shape employee and customer experience and understand how those moments influence retention, loyalty, productivity and business performance. 
•    Apply a practical framework for designing high-impact moments intentionally, rather than leaving critical employee and customer experiences to chance. 
•    Recognize the overlooked or “forgotten” moments in your own organization and identify opportunities to redesign the moments that can have the greatest impact.