Mary
Fairchild
Senior Director of Culture and Employee Experience
Expedia Group
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2:25pm-3:00pm Building Organizational Capability Without Burning Out Your Workforce

Most organizations are no longer navigating a single transformation. They're managing AI adoption, shifting business priorities, new leadership expectations, and evolving workforce needs -all at the same time.  As one initiative ends, another begins.

The challenge is no longer managing change. It's helping people sustain performance, remain engaged, and continue growing without becoming overwhelmed.

In this session, Mary Fairchild explores why traditional change models are no longer enough and what leaders can do instead.  Learn how leading organizations are building change capability as a core organizational strength, creating cultures where people can adapt with confidence, managers can lead through uncertainty, and employees can thrive even as change becomes the new normal.

In this session, you will learn:
• Why traditional change models struggle in continuous-change environments
• How to build change capability as an organizational competency
• Strategies for sustaining engagement during long periods of transformation
• How managers can help employees navigate ambiguity with confidence
• Practical tools for maintaining momentum without creating burnout