The Future of Workforce Management – From Insights to Intelligent Action

Workforce management (WFM) has traditionally been a system of record — capturing schedules, time, attendance, labor rules, and compliance data. AI is rapidly changing that. The next generation of WFM is becoming a system of intelligence and action: one that can understand what is happening, recommend what should happen next, and increasingly take action on behalf of managers and employees.

In this session, we’ll explore how AI and agentic technologies are reshaping workforce management. We’ll introduce a practical framework for understanding the role of agents and share where these capabilities can create the most immediate value across scheduling, labor optimization, compliance, employee self-service, and manager productivity. 

In this informative session, attendees will learn: 

• How AI is shifting WFM from a system of record to a system of action
• The differences between the roles that AI can play
• The highest-value near-term use cases for AI
• What HR and operations leaders should consider as they prepare for a more autonomous WFM